Troubleshooting
- Can Relax Time be set to turn off automatically (e.g., after falling asleep)?
- Can I use a smartphone adapter to charge The Clock?
- What is the second time zone setting?
- Can I adjust the brightness of the clock face?
- What are the specifications for compatible power cables and adapters?
- Could you tell me about the Battery power-saving state?
- Can I mute all sounds, including the startup sound?
- Does the alarm have a snooze feature?
- Can the ring above the crown be removed or folded down?
- In what increments can the timer be set? (What is the maximum duration?)
- Does the clock face stay lit constantly when turned on? Or does it light up when triggered by the ambient light sensor?
- Can I change the color of the light?
- If I turn the power off and then turn it back on after some time, will it display the correct time?
- What features become available when I connect the device to the app?
- What smartphone operating systems are supported?
- Can a single The Clock be operated from multiple smartphones?
- Can I manage multiple The Clock units with a single account?
- Do I need Wi-Fi to connect to the app?
- What is the difference between a Bluetooth connection and a Wi-Fi connection?
- Are software updates for The Clock performed automatically?
- Is there a way to perform a software update without using the app?
- How do I log in to the app?
- I am not receiving the login link email.
- Can I use the app overseas?
- I cannot pair it via Bluetooth. What should I do?
- I cannot connect to Wi-Fi. What should I do?
- How do I connect the device to the app? I do not know how to connect via Bluetooth.
- How can I customize the clock display?
- The power sometimes turns off during use.
- The alarm does not go off at the set time.