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BALMUDA USA
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  • moonkettle New
  • the teppanyaki New
  • the toaster
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  • the speaker
  • the kettle
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  1. BALMUDA
  2. Knowledge Base

Knowledge Base

FAQ and Services

Announcements/Events

  • 2025 Holiday Calendar

Where to buy

  • Where can I find a retailer near me?

Website/Online Account

  • Do I need to create an account to make an individual purchase?
  • What are your customer support business hours?
  • How do I subscribe/unsubscribe to e-newsletter?

Orders

  • Do you offer gift wrapping service?
  • Will a packing slip with the price be included on gift order?
  • What information is shown on the shipping label?
  • Where can I purchase BALMUDA products?
  • Can you combine multiple orders (orders under different order numbers)?
  • Can an order be cancelled after it has been placed?
See all 8 articles

Payment

  • Do you offer financing?
  • Do you accept international credit cards for purchases?
  • Do you accept VISA or MasterCard Gift Card’s for purchases?
  • Can I use two different credit cards for my purchase?
  • Which Payment Methods and credit card do you accept?

Shipping and Delivery

  • Shipping fees and delivery timeframe
  • How can I get free shipping?
  • Do you deliver on weekends?
  • Can I request a specific delivery date?
  • Do you deliver outside of the United States?
  • Who can I contact regarding my shipment?
See all 9 articles

Return and Replacement

  • How can I return my purchase?
  • Am I able to return products that I purchase online to physical stores?
  • Do you charge a restocking fee?

Warranty and Repair

  • Does the product include a warranty?
  • Can I add a protection plan?
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Customer Support

  • Product Support
  • Product Register
  • FAQ
    • Return and Replacement
    • Shipping and Delivery

Our Policies

  • Privacy Policy
  • Terms and Conditions
  • Return Policy
  • Warranty and Repair Policy

Our Company

  • About Us
  • News
  • Contact Us
BALMUDA

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Country / Region

United States

Japan

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