Knowledge Base

Announcements/Events

• 2021 Holiday Calendar

Where to buy

• Where can I find a retailer near me?

Website/Online Account

• Do I need to create an account to make an individual purchase?
• What are your customer support business hours?
• How do I subscribe/unsubscribe to e-newsletter?

Orders

• Where can I purchase BALMUDA products?
• Can you combine multiple orders (orders under different order numbers)?
• Can an order be cancelled after it has been placed?
• Can the content(s) of the order be modified after it has been placed?
• Can the shipping address be changed after the order has been placed?

Payment

• Do you offer financing?
• Do you accept international credit cards for purchases?
• Do you accept VISA or MasterCard Gift Card’s for purchases?
• Can I use two different credit cards for my purchase?
• Which Payment Methods and credit card do you accept?

Shipping and Delivery

• Shipping options and fees
• How can I get free shipping?
• Do you deliver outside of the United States?
• Do you deliver on the weekend?
• Who can I contact regarding my shipment?
• Can I pick it up at my local FedEx Station?

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Return and Replacement

• What is restocking fee?
• Bundle Pack Return Policy
• How can I return my purchase?
• Am I able to return products that I purchase online to physical stores?

Warranty and Repair

• Does the product include a warranty?
• Can I add a protection plan?