We appreciate your patronage and would like for you to enjoy our products. We understand sometimes they may not fit your needs.
We will be happy to accept returns of unused products purchased on US.BALMUDA.COM with accessories, manuals, documentation, and any other items that were included in the original packaging, within thirty (30) days after the date of delivery.
We will provide a free return shipping label for you. Free return shipping is only available for U.S. customers who contact us to request a prepaid shipping label. Please send your product to our authorized return center, packed in its original protective packaging and cartons (inner and outer cartons).
Once we validate receipt of the package, your return will be processed. We will offer you a refund based on your original method of payment.
For assistance with your return, please contact BALMUDA Support at US.BALMUDA.COM or call 833-333-1033, Monday-Friday between 9am-6pm (PT) excluding holidays.
Not eligible for return:
- Used items
- Packaged without the original protective packaging and cartons (inner and outer cartons)
- Missing product accessories, materials, and documentation
- 30 days after the date of delivery of product
- Shipping service charge
- Purchased accessories
- Purchased from other than US.BALMUDA.COM
For more information on our Return Policy, please click here.