Troubleshooting
- The power turns off while the alarm is sounding, even though it is connected to the AC adapter.
- Dark marks have appeared on the surface of the device. Can they be removed?
- I am having trouble changing the Light Hour style.
- Could you explain how time synchronization via the app works?
- Is it okay to leave the charging cable connected at all times?
- Could you tell me the basic functions of each button?
- The device feels warm. Is this normal?
- Can I put it in my checked luggage on an airplane?
- Can I replace the battery myself?
- Can I charge The Clock using a power bank?
- How can I restore the device to its factory settings?
- How can I delete the product information from my app?
- I am giving the device to someone else, so I want to delete the app information. Is simply uninstalling the app enough?
- Which mode is the device in when I first start using it?
- What is the battery capacity in Wh? (e.g., to check if I can bring it on an airplane)
- An error is displayed on the device. What should I do?
- The time is incorrect even though the device is connected to the app.
- The device does not light up.
- No sound plays.
- The buttons do not respond.
- The device is not charging.
- An error number lit up. What kind of error is it?