Product FAQ
- Will I receive a notification when a software update is required for The Clock?
- Do I need to set it up again if I get a new smartphone?
- Can I log in to the app if I have a BALMUDA ID?
- What is the maximum range for the Bluetooth connection?
- Can I set up The Clock using a device that does not support Bluetooth?
- In what situations is the remote control feature via Wi-Fi intended to be used?
- I purchased the product in Japan, but I will be using it overseas. What kind of warranty and support will I be eligible for in this case?
- Can I have The Clock repaired in Japan if it was purchased in South Korea or the US?
- Can I have The Clock repaired in South Korea or the US if it was purchased in Japan?
- How should I clean the device, and how often?
- Do you offer gift wrapping?
- Are there plans to offer an engraving service in the future? For example, adding a name or message for a gift.
- Where can I purchase The Clock?
- Is the price justified?
- What is the target sales volume domestically and internationally?
- Are there plans for future overseas expansion?
- Who is the target audience?
- Are there plans to update the app?
- Why wasn't it named "BALMUDA The Clock?"
- Are the sounds for Relax Time real? (e.g., boat, fireplace)
- Is there a possibility that the variety of sounds for Relax Time will increase? (Through an app update?)
- How long was the development period?
- Are there any precautions to take when disposing of the device?
- Is it safe for people with pacemakers to use?
- Does the 24-hour battery life mean it is intended to be used while continuously plugged in? (This seems short for a standard desk clock.)
- Will alarms I have set still sound if the battery completely runs out?
- If a set alarm does not go off due to a dead battery or a malfunction, will I be compensated for any resulting damages?
- Is there a risk of the device catching fire, considering it uses a lithium battery?
- The estimated lifespan of the battery is 500 charge cycles. Since the battery lasts 24 hours, does this mean it will become unusable in less than two years if charged daily?
- The documentation says that any Type-C adapter can be used, but also that an adapter with insufficient specifications will cause the power to shut off due to inadequate power supply. Where can I look to see if the adapter I have is suitable?