I need technical assistance for my BALMUDA product. Who can I contact? Please visit our US.BALMUDA.COM, or call our BALMUDA Customer Support Center at 833-333-1033, Monday-Friday, between the hours of 9am-6pm, PST. Related articles Does the product include a warranty? Why is BALMUDA The Kettle not stable on power supply base unit? What is the unit dimension of BALMUDA The Kettle? Who can we contact for product related issues? The light flickers when the lantern is lit up. Is this a failure?