Who can we contact for product related issues? Please visit our US.BALMUDA.COM, or call our BALMUDA Support at 833-333-1033, Monday-Friday between the hours of 9am-6pm, PST. Related articles How can I return my purchase? Does the surface of BALMUDA The Kettle get hot when boiling water? Where is my serial number? How long does BALMUDA The Kettle take to boil water? How do I clean?